We go to great lengths to ensure that the cleaning service specification design specifically for your premises, is going to meet your requirements. When we visit your site initially, we don’t wander through and take a stab at ‘how much’ and ‘how long’, we take detailed measurements and capture all of the information about surfaces, fixtures, fittings and flooring materials. That way we can develop a program that’s going to be not only effective but also great value for money. It’s not just a ‘set and forget’ situation either if you decide to become one of our valued customers. We’ll be in regular contact to ensure you are getting the service that you are paying for.
Like many service industries, there are cleaning operators who will come in with the promise of service at a ‘too good to be true’ price point. Invariably it leads to poor service delivery because it’s just not sustainable. We price our services fairly to ensure that our contractors are rewarded for their effort and that in the long run you get ‘value for money’.
We provide a ‘free of charge’ cleaning service assessment on request. When we meet with you initially we’ll determine where your current cleaning is at ,identify any annoying issues that you may be currently experiencing and come up with practical solutions.
Following our meeting you’ll receive a detailed proposal containing a comprehensive cleaning service specification or ‘scope of work’.
That’s what your Duticall team will use to ensure the service you have requested is being delivered.
Our system of selecting committed cleaners, who are prepared to back their work with their own money, underpins their reliability.
All keys are uniquely tagged, with no identification with the property, and security coded. Access information also has no obvious link to the property.
Duticall’s unique system ensures the same contractor visits your site for each service. We know the last thing you want is a ‘revolving door’ of people on your site after hours. We have some clients who have had the same Duticall Contractor for over 20 years….that’s trust.
At the commencement of a service we make sure that your contractor is inducted at your site and totally familiar with your security requirements.
You’ll have peace of mind that the team introduced to you will be police checked and have the security of your site as their #1 priority. The cleaning will be pretty good too!
Duticall holds public liability insurance for all Duticall contractors to an indemnity value of $20 million.
We can provide a copy of the Certificate of Currency, upon request.
Our approach to quality control and Client communication is proactive rather than reactive. We phone you each week initially to ensure you are happy with the service and then contact you monthly once the service is established.
Plus we conduct on-site inspections from time to time.
We encourage you to check out our Quality Control page to find out more.
The Duticall system has been designed to ensure that you get the best quality cleaning services first time, every time. If something isn’t done to your complete satisfaction… it’s fixed or it’s free.
Our Service Guarantee: We guarantee to maintain regular communication with you to discover your perception of the standard of work and if at anytime you should not be satisfied we guarantee to put matters right or cancel the charge.
Yes, absolutely. Our aim is to be your property services partner. We can provide carpet cleaning, tile cleaning, vinyl floor restoration, industrial sweeping and scrubbing and much more.
We encourage you to check out our overview of our SERVICES and then to explore further detail in each of the services pages.
Some of our competitors lock new customers into binding contracts, anywhere from 12 to 24 months and they are difficult to break, even in the event of poor performance. These contracts often result in financial penalty and being stuck with a cleaning service that under delivers. The end result is an arrangement that will in the long run cost you in terms of time wasted due to having to ‘over’ manage the cleaning service.
After 25 years in business, we stand by our reputation and the quality of our service and require no more than 30 days notice if you aren’t satisfied. Remember, “If it’s not fixed….it’s free.”
We certainly do. We have over 300 clients and a very high client retention rate. Some clients have been with us for over 20 years. Click on our testimonials tab or contact us and we are more than happy to put you in touch with any number of our current customers.