cleaning service specification

The Importance of the Cleaning Service Specification

One of the most important tasks when setting up the cleaning service for your office facility is to make sure you create a good Cleaning Service Specification (or Scope of Work). We often meet with prospective clients who don’t have a specification, so the risk of ending up with a cleaning company who aren’t meeting the required standards and levels of hygiene, is a real risk.

What is it?

The Cleaning Service Specification is a document that clearly identifies;

  • The areas to be cleaned within the premises i.e open office area, lunchroom, washrooms etc
  • The actual cleaning tasks that are to be completed in each of those areas within the facility
  • The frequency with which each task will be performed i.e daily, weekly, monthly etc

Why is it important?

  • It takes out the ‘guesswork’ and ensures there is no confusion around ‘what is to be cleaned’ & ‘when it’s to be cleaned’
  • It provides any parties quoting on your cleaning service with a very clear guide on what is to be included
  • It allows you to better assess quotes from cleaning companies as you’ll be comparing ‘Apples with Apples’
  • It also allows you to effectively review the cleaning service on a regular basis, once up and running

What makes a good Cleaning Specification?

  • The layout should be easy to read
  • Simple in its format
  • Ideally no more than a couple of pages. A single page, ‘grid style’ format is ideal
  • Can be used by both the client and cleaning team
  • It can be easily adjusted to suit change

How do you go about creating it?

  • Understand what cleaning standards are required for your site
  • Consult with management and colleagues and get their input
  • Any cleaning service company you are considering should be able to assist by providing a template to use

Using the points above as a guide should assist you in creating a scope of work that will ensure that you are getting good value for money from your service provider and all parties are on the same page.

About Duticall

Brisbane's leading commercial & office cleaning business

Duticall has over 300 clients and over 25 years' experience in offering a cost-effective and managed commercial cleaning service to businesses in the S.E corner of Qld. We work in partnership with our contractors and our clients, with a dedicated accounts team making sure each contract runs smoothly.

Why Duticall?

The Duticall difference is the fact that our skilled Contractors invest their own money for the privilege of cleaning your premises. It's a very powerful incentive to ensure that customer satisfaction is maintained and you get what you are paying for.

Our Quality

We offer and maintain regular communication between our office and you. We don't set and forget so you can feel confident with a team backed by

And for your peace of mind, we guarantee our work.

Want to know more? Just contact us.