April Newsletter

• Does your cleaning company ring you?
• Duticall asks a client...
• Cleaning Acoustic Ceilings and Walls

This is no time for ease and comfort. It is the time to dare and endure.
~Winston Churchill

Phone: (07) 3398 5972; Fax: (07) 3398 4064
Email Us

Mrs. Joe was a very clean housekeeper, but had an exquisite art of making her cleanliness more uncomfortable and unacceptable than dirt itself.

Does Your Cleaning Company Ring YOU?

Unlikely…they probably feel they have more urgent and important things to do like managing their own administrative matters or chasing up new business.

To YOU however, communication is an essential part of the cleaning contract especially when problems occur. Then it's probably you who has to ring them and very often wait for someone else to ring you back. Imagine it from their perspective... when a Client calls it probably means there's a problem and nobody wants a problem!

Duticall rings YOU, the Client, because it knows that providing good Client service gives the company an edge over its competitors and promotes stronger business relationships.

It is also a better way of preventing problems and allows for any problems that do arise to be quickly resolved.

Kate and Rachel (seen right), whose responsibility it is, will establish a rapport with their particular Clients and will

• listen carefully to comments from Clients,
• make notes of the conversation in the computer database and
• work on a solution to any problem faced by a client by proposing a course of action and a time frame. This will include contacting the Contractor concerned and may involve a visit to the premises by the Contracts Manager.

The aim is to solve any problem, satisfy the Client that the agreed course of action will be swiftly taken and ensure that the matter is followed up to a successful conclusion.

Under the Duticall system new Clients are rung every week to ensure they are happy with the service. As the relationship matures these calls may be deferred to a monthly basis. If a problem arises the regular contact reverts back to a weekly basis.

Currently, Duticall makes over 1,000 telephone calls a month in pursuit of excellence in Client service.

…"Are You Happy?"

ATCO Structures Pty Ltd, a valued Duticall Client, is the leading supplier of modular buildings worldwide - see their web site at this link

Its mission is to be the world's premier supplier of manufactured shelter products that provide 'excellence' to their customers. For over 50 years ATCO Structures has supplied manufactured products to over 100 countries.

Image right: ATCO's famous portable buildings

Duticall had originally cleaned their Brisbane offices in Crestmead from March 2000 until May 2002 at which time the company decided to take the cleaning service in-house. However, in May 2003 ATCO re-appointed Duticall.

When asked about the Duticall system, particularly the regular "Are You Happy?" telephone call, Carolyn Jones from ATCO said -

"I find it very useful to have Duticall ring me…it acts as a memory jogger so that I can mention any little points that I've been meaning to pass on to the cleaners. If there were any problems, these could also be addressed but fortunately the husband and wife team (Jun and Ava), who look after us, do an excellent job and the phone call is more an exchange of information."

ATCO have also recently taken advantage of the Acoustic Clean wall cleaning service (see below).

Whilst Acoustic Clean specialises in the cleaning of acoustic ceilings, it has also found that the application of the particular mix of chemicals is also highly effective in cleaning plaster walls.

Last month ATCO Structures Pty Ltd in Crestmead, who is also a Client of Duticall (see above), wanted all of their internal walls cleaned on both ground and first floors.

Using a team of four, it took six and a half hours to complete the job.

Carolyn Jones, who organised the work for ATCO, said -

"we were very happy with the finished result especially in view of the considerable savings that were made by not having to re-paint".

Find out more about our acoustic cleaning service at this link