Step One
We Assess Your Requirements
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- A walk through of the site with Requestor, assessing specific needs by location and all inclusions / exclusions, for regular ongoing cleaning
- Confirm if proposal should include additional time during the Initial Clean or if Periodic tasks (eg carpet cleaning, window washing) should be included
- Confirm requirement for Managed Services eg provision of Washroom Supplies
- Duticall documents all dimensions, surface types and fixtures during site survey
- Confirm proposed contract start date, frequency and times to service
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Step Two
Designing And Submitting A Plan For You
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- Design a tailored management plan (the proposal) for your premises covering RegularCleaning plus any required Periodic Cleaning or Managed Services
- Proposal submitted for your approval and formal response accepting Specification and terms and conditions
- Proposal modified, if required, based on feedback
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Step Three
Getting Started
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- We identify and select the most appropriate cleaning personnel
- Prior to starting, an Induction meeting is scheduled with Client/Duticall/Cleaner(s), to familiarise cleaners with the premises, review site cleaning specification, safety assessment, access details and security requirements
- Cleaners resourced for site needs
- New vendor documentation sent for client to complete and return
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Step Four
Service Delivery And Quality Control
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- THE FIRST CLEAN
- Client contacted the day after the first clean to confirm if all expectations have been satisfied
- Weekly contact for first month (or longer if required)
- Monthly invoicing
- Ongoing monthly contact
- Immediate (within 1 business day) follow up of issues
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Step Five
Scheduling Periodic Services
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- Quoting (if not within Specification) and scheduling of any periodic services eg, mid year carpet clean, Christmas period window cleaning etc..
- Audit
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