Phone: (07) 3398 5972; Fax:
(07) 3398 4064
How long has Duticall been operating?
Duticall was established in Queensland in 1990. Senior management have more
than 45 years experience in the cleaning industry.
How can we be sure that we will get what we pay
for?
A planned cleaning specification is prepared, tailor-made to meet your
requirements. We calculate the time required by assessing details such as
floor covering, area, staff density, type of operation and frequency. If
we underprice, our invested cleaners will not agree to take on the work.
In the cleaning industry (as a general rule)…
the cheaper the price, the less time will be spent on your premises.
Is there any charge for you to come out and see
us?
Our visit, survey and resulting planned cleaning specification are free of
charge.
How can we be sure our premises are in safe hands at
night?
Our system of selecting committed cleaners, prepared to back their work with
their own money, underpins their reliability. All keys are tagged and security
coded.
How long can we expect the same cleaners to work
on-site?
Duticall cleaners agree to look after a Client for at least 1 year. In practice
the average time is much longer. You are introduced to them at commencement
and are given their contact details.
Do the cleaners have liability insurance
cover?
Duticall holds a master policy of liability insurance for all Duticall cleaners
to a maximum claim of $20 million.
How do you ensure that we are happy with the cleaning
service?
Our approach to Client communication is proactive rather than reactive. We
phone you each week to ensure you are happy with the service as well as
conducting on-site inspections from time to time.
What if I am dissatisfied?
The Duticall system has been designed to ensure that you get the best quality
cleaning services first time, every time. If something isn't done to your
complete satisfaction… it's fixed or it's free.
Can you organise other services such as carpet or window
cleaning?
Yes. Our aim is to be your facilities management partner. |
